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Getting Started

This guide walks you through the key tasks you will perform day-to-day: finding and reviewing transactions, and investigating cases.

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Navigating the platform

After logging in you will land on the main dashboard. The primary navigation on the left gives you access to:

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Reviewing transactions

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1. Open the Transactions list

Click Transactions in the left navigation. You will see a paginated list of all transactions processed by your organisation, sorted by most recent first. The Transactions list showing risk scores, statuses, and filter controls.

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2. Filter to find what you need

Use the filter bar at the top of the list to narrow down results:

• Search — free-text search by transaction ID, card number, or userId

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3. Open a transaction

Click any row to open the Transaction Detail page. Here you will find:

• The risk score and a breakdown of all fraud flags raised
• Card, merchant, and user information
• An AI-generated insight summarising the key risk drivers
• A map showing the geographic origin of the transaction
• Related transactions from the same card or user

Transaction detail page showing risk assessment, card info, and location.

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4. Take action

From the Transaction Detail page you can:

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Managing cases

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1. Open Case Management

Click Case Management in the left navigation. The case list shows all cases across your organisation. The case list with status badges, priority indicators, and assigned investigators.

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2. Filter and search cases

Use the filter bar to narrow by:

• Status — Open, Under Investigation, Resolved, Rejected
• Priority — Low, Medium, High, Critical
• Date range — cases created within a time window
• Search — case name, case number, or user

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3. Claim a case

Click a case to open the Case Detail page. If the case is Open and unassigned, click Investigate in the action bar. This moves the case to Under Investigation and records you as the assigned investigator. Case detail page showing the overview, linked transactions, comments, and timeline.

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4. Review linked transactions

Switch to the Transactions tab within the case to see all transactions linked to this investigation. Click any transaction row to open its full detail view.

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5. Add comments and attach evidence

Use the comments panel to leave notes for yourself and your team. You can also upload supporting files — screenshots, bank statements, or reports — directly to the case.

Comments and attachments are disabled once a case is Resolved or Rejected. Use Reopen Case if you need to add more information after closing.

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6. Close the case

Once your investigation is complete, close the case using one of the two outcomes: You can also use Mark Suspicious to flag the case for escalation without closing it, or Reopen Case to resume a previously closed investigation.

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Creating a case manually

Cases can be created automatically when a transaction matches a workflow rule. See the Workflow Nodes documentation for details.

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Next steps