Case Management
The Datalex Case Management module provides a structured environment for investigating and resolving suspected fraud incidents. Cases can be created manually by an analyst or generated automatically by a Create Case workflow node when a transaction meets predefined risk criteria.
The Case Management dashboard showing all open and in-progress cases.
Case Lifecycle
A case moves through a well-defined set of statuses from creation to resolution.| Status | Description |
|---|---|
| Open | The case has been created and is awaiting assignment or investigation. |
| Under Investigation | An investigator has claimed the case and is actively reviewing it. |
| Resolved | The investigation is complete and the case has been closed as legitimate. |
| Rejected | The transaction was confirmed as fraudulent and the case is closed. |
Once a case is Resolved or Rejected, comments and file attachments are disabled. Use the Reopen Case action to resume the investigation.
Status badges as displayed in the case list.
Case Priority
Each case carries a priority level that signals its urgency to the investigation team.| Priority | Colour indicator | Typical trigger |
|---|---|---|
| Low | Blue | Low risk score, standard review |
| Medium | Yellow | Moderate risk, secondary review required |
| High | Red | Elevated risk, immediate attention needed |
| Critical | Purple | Severe risk or confirmed threat pattern |
Case List View
The case list provides a paginated, sortable, and filterable overview of all cases in the system.
Paginated case list with sort and filter controls.
Available columns:
- Case number
- Case name / reason
- Assigned investigator
- Priority badge
- Status badge
- Transaction count
- Created date
Filtering Cases
Click the filter bar above the list to narrow results by:- Status — Open, Under Investigation, Resolved, Rejected
- Priority — Low, Medium, High, Critical
- Date range — created between two dates
- Search — free-text search across case name, user, and case number
Filter panel with status and priority options.
Case Detail View
Clicking a case opens the full Case Detail page, which consolidates all information, actions, and audit history for that case.
Case detail showing the overview, transactions, comments, and timeline.
Case Overview
The overview section surfaces the most important metadata at a glance:| Field | Description |
|---|---|
| Case Number | A unique system-generated identifier (e.g., FC-2024-007) |
| Case Name | The reason or label assigned at creation |
| Priority | The current priority level |
| Amount Involved | The total financial exposure linked to this case |
| Transaction Count | Number of transactions attached to the case |
| Assigned To | The analyst or investigator responsible |
| Created At | Timestamp of case creation |
| Entity / User | The customer or entity associated with the case |
Actions
The action bar at the top of the Case Detail page provides the following controls:Investigate
Transitions the case status from Open to Under Investigation. This signals to the team that an analyst has taken ownership.Resolve Case
Closes the case with a Resolved outcome after the investigation confirms the transaction was legitimate.Reject Case
Closes the case with a Rejected outcome when the transaction is confirmed as fraudulent.Mark Suspicious
Flags the case for escalation without closing it. Useful when additional evidence is pending.Reopen Case
Reverts a closed case (Resolved or Rejected) back to Open so investigation can continue.Assign Investigator
Assigns or reassigns the case to a specific team member from the dropdown.
The action bar with investigation controls.
Transactions Tab
The Transactions tab on the Case Detail page lists all transactions linked to the case. Select any transaction row to navigate to the full Transaction Detail view.
Linked transactions with amount, status, and risk score.
Comments & Attachments
The collaboration panel allows investigators to leave notes and upload supporting evidence directly to the case.
Comment thread and file upload section.
Comments:
- Markdown-supported free-text notes.
- Timestamped and attributed to the posting user.
- Disabled once a case is Resolved or Rejected.
- Upload screenshots, reports, or any supporting documents.
- Files are stored securely and are accessible to all investigators with case access.
- Disabled on closed cases.
Activity Timeline
Every state change, comment, upload, and assignment is recorded in the Activity Timeline on the right-hand sidebar of the Case Detail page.
Chronological activity timeline showing all case events.
Timeline event types:
| Type | Description |
|---|---|
CREATE | Case was created |
COMMENT | A comment was added |
UPLOAD | A file was attached |
STATUS | Case status changed (e.g., OPEN → INPROGRESS) |
ASSIGN | Investigator was assigned or changed |
Related Cases
The Related Cases panel surfaces other open cases linked to the same entity, card, or user, providing context for pattern-based investigation.
Related cases panel showing linked investigations.
Export to PDF
A full case report — including metadata, linked transactions, comments, and timeline — can be exported as a PDF for compliance, legal, or audit purposes.- Open the Case Detail page.
- Click the Export PDF button in the action bar.
- The report is generated in the browser and downloaded automatically.
Sample exported case PDF report.
Suspicious Transaction Report (STR)
For cases that meet regulatory thresholds, analysts can generate a Suspicious Transaction Report (STR) directly from the Case Detail page. The generated report follows standard compliance templates and can be submitted to the relevant authority.Creating a Case Manually
- Navigate to Case Management → Cases.
- Click New Case.
- Fill in the case name, priority, and optionally link an entity or transaction.
- Click Create to open the case.