> ## Documentation Index
> Fetch the complete documentation index at: https://docs.datalex.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Case Management

> Investigate and resolve fraud cases. Track status, collaborate with your team, and export reports.

# Case Management

The Datalex Case Management module provides a structured environment for investigating and resolving suspected fraud incidents. Cases can be created manually by an analyst or generated automatically by a **Create Case** workflow node when a transaction meets predefined risk criteria.

![Case Management Dashboard](https://raw.githubusercontent.com/edtimer/datalex-static/refs/heads/main/nodes/case_managment.png)
*The Case Management dashboard showing all open and in-progress cases.*

***

## Case Lifecycle

A case moves through a well-defined set of statuses from creation to resolution.

```
OPEN  →  INPROGRESS (Under Investigation)  →  RESOLVED  |  REJECTED
```

| Status                  | Description                                                               |
| ----------------------- | ------------------------------------------------------------------------- |
| **Open**                | The case has been created and is awaiting assignment or investigation.    |
| **Under Investigation** | An investigator has claimed the case and is actively reviewing it.        |
| **Resolved**            | The investigation is complete and the case has been closed as legitimate. |
| **Rejected**            | The transaction was confirmed as fraudulent and the case is closed.       |

> Once a case is **Resolved** or **Rejected**, comments and file attachments are disabled. Use the **Reopen Case** action to resume the investigation.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-status-badges.png" alt="Case Status Badges" />

*Status badges as displayed in the case list.*

***

## Case Priority

Each case carries a priority level that signals its urgency to the investigation team.

| Priority     | Colour indicator | Typical trigger                           |
| ------------ | ---------------- | ----------------------------------------- |
| **Low**      | Blue             | Low risk score, standard review           |
| **Medium**   | Yellow           | Moderate risk, secondary review required  |
| **High**     | Red              | Elevated risk, immediate attention needed |
| **Critical** | Purple           | Severe risk or confirmed threat pattern   |

***

## Case List View

The case list provides a paginated, sortable, and filterable overview of all cases in the system.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/cases-list.png" alt="Case List View" />

*Paginated case list with sort and filter controls.*

**Available columns:**

* Case number
* Case name / reason
* Assigned investigator
* Priority badge
* Status badge
* Transaction count
* Created date

### Filtering Cases

Click the filter bar above the list to narrow results by:

* **Status** — Open, Under Investigation, Resolved, Rejected
* **Priority** — Low, Medium, High, Critical
* **Date range** — created between two dates
* **Search** — free-text search across case name, user, and case number

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-filters.png" alt="Case Filters" />

*Filter panel with status and priority options.*

***

## Case Detail View

Clicking a case opens the full **Case Detail** page, which consolidates all information, actions, and audit history for that case.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-detail.png" alt="Case Detail Page" />

*Case detail showing the overview, transactions, comments, and timeline.*

### Case Overview

The overview section surfaces the most important metadata at a glance:

| Field             | Description                                                |
| ----------------- | ---------------------------------------------------------- |
| Case Number       | A unique system-generated identifier (e.g., `FC-2024-007`) |
| Case Name         | The reason or label assigned at creation                   |
| Priority          | The current priority level                                 |
| Amount Involved   | The total financial exposure linked to this case           |
| Transaction Count | Number of transactions attached to the case                |
| Assigned To       | The analyst or investigator responsible                    |
| Created At        | Timestamp of case creation                                 |
| Entity / User     | The customer or entity associated with the case            |

***

## Actions

The action bar at the top of the Case Detail page provides the following controls:

### Investigate

Transitions the case status from **Open** to **Under Investigation**. This signals to the team that an analyst has taken ownership.

### Resolve Case

Closes the case with a **Resolved** outcome after the investigation confirms the transaction was legitimate.

### Reject Case

Closes the case with a **Rejected** outcome when the transaction is confirmed as fraudulent.

### Mark Suspicious

Flags the case for escalation without closing it. Useful when additional evidence is pending.

### Reopen Case

Reverts a closed case (Resolved or Rejected) back to **Open** so investigation can continue.

### Assign Investigator

Assigns or reassigns the case to a specific team member from the dropdown.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-action-bar.png" alt="Case Action Bar" />

*The action bar with investigation controls.*

***

## Transactions Tab

The **Transactions** tab on the Case Detail page lists all transactions linked to the case. Select any transaction row to navigate to the full Transaction Detail view.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-transactions.png" alt="Case Transactions Tab" />

*Linked transactions with amount, status, and risk score.*

***

## Comments & Attachments

The collaboration panel allows investigators to leave notes and upload supporting evidence directly to the case.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-comments.png" alt="Comments Panel" />

*Comment thread and file upload section.*

**Comments:**

* Markdown-supported free-text notes.
* Timestamped and attributed to the posting user.
* Disabled once a case is Resolved or Rejected.

**File Attachments:**

* Upload screenshots, reports, or any supporting documents.
* Files are stored securely and are accessible to all investigators with case access.
* Disabled on closed cases.

***

## Activity Timeline

Every state change, comment, upload, and assignment is recorded in the **Activity Timeline** on the right-hand sidebar of the Case Detail page.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-timeline.png" alt="Case Timeline" />

*Chronological activity timeline showing all case events.*

Timeline event types:

| Type      | Description                                   |
| --------- | --------------------------------------------- |
| `CREATE`  | Case was created                              |
| `COMMENT` | A comment was added                           |
| `UPLOAD`  | A file was attached                           |
| `STATUS`  | Case status changed (e.g., OPEN → INPROGRESS) |
| `ASSIGN`  | Investigator was assigned or changed          |

***

## Related Cases

The **Related Cases** panel surfaces other open cases linked to the same entity, card, or user, providing context for pattern-based investigation.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/related-cases.png" alt="Related Cases" />

*Related cases panel showing linked investigations.*

***

## Export to PDF

A full case report — including metadata, linked transactions, comments, and timeline — can be exported as a PDF for compliance, legal, or audit purposes.

1. Open the Case Detail page.
2. Click the **Export PDF** button in the action bar.
3. The report is generated in the browser and downloaded automatically.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/datalexsolutionsllc/images/docs/cases/case-pdf-export.png" alt="PDF Export" />

*Sample exported case PDF report.*

***

## Suspicious Transaction Report (STR)

For cases that meet regulatory thresholds, analysts can generate a **Suspicious Transaction Report (STR)** directly from the Case Detail page. The generated report follows standard compliance templates and can be submitted to the relevant authority.

***

## Creating a Case Manually

1. Navigate to **Case Management → Cases**.
2. Click **New Case**.
3. Fill in the case name, priority, and optionally link an entity or transaction.
4. Click **Create** to open the case.

Cases can also be created automatically via the [Create Case workflow node](/docs/nodes#create-case).